The event, attended by senior representatives from major banking and insurance organizations, confirmed the ongoing radical transformation of the finance & insurance industry, driven by interconnected trends of both endogenous and exogenous nature, such as: Regulatory Evolution, Cyber Resilience, Digital Workforce, AI & Data-Driven Decision Making, Cloud & Connectivity, ESG Paths, Hybrid Customer & User Experience, GenAI Agent-Based Organization, Interoperability & Open Finance, Hyper-Personalized Offering.

In addition to these trends, economic uncertainty introduces high market volatility, accompanied by global crises and new macroeconomic trends.

In this context, the adoption of advanced technologies and the ability to offer highly personalized solutions become key elements for competitiveness and resilience.

"During the forum - commented Mario Mendia - we had the opportunity to discuss with the CIOs of the leading companies in the sector in Italy. Information Technology is no longer just a support process, but today it is a fundamental pillar of the strategic evolution of operators: customer experience and technological user experience are inseparable priorities. ReActive and Almaviva have the opportunity to play a central role in this scenario, thanks to their distinctive expertise in domain knowledge, cybersecurity, and artificial intelligence."